Comprehensive Upgrade of After-Sales Service System
Release time:
2025-12-15
As automated equipment becomes the core support of industrial production, the stable operation of equipment is crucial to a company's production lifeline.
As automated equipment becomes the core support of industrial production, the stable operation of equipment is crucial to a company's production lifeline. Shandong Tengyang Intelligent Equipment Co., Ltd. deeply understands customer needs and, based on the principle of "customer-centricity," has comprehensively upgraded its after-sales service system. By focusing on online response, offline support, and service philosophy, it has built a more efficient, professional, and caring after-sales service system to safeguard customers' production and operations.
Online Response: Creating a "Real-Time" Service Closed Loop. Shandong Tengyang has added a nationwide unified customer service hotline, 400-777-0880, with 24-hour dedicated personnel, breaking down time barriers and allowing customers to report equipment problems and inquire about related matters at any time. A first-responder system is also implemented, ensuring that a dedicated person follows up on each issue from the moment it is received. For simple problems, the customer service team provides immediate solutions through telephone and video remote guidance; even for complex problems, a response is provided within 2 hours, ensuring that customer requests are not delayed.
Offline Support: Weaving a "Comprehensive Coverage" Service Network. A team of over 150 professional technical service personnel has established a 24-hour on-site service network. With their professional technical capabilities and rapid response speed, they solve practical problems for customers, eliminating concerns about equipment operation with their strong technical expertise, ensuring "smooth and worry-free technical support."
Service Philosophy: Conveying a "Warm and Caring" Service Commitment. Tengyang Intelligent incorporates "attentiveness, patience, thoughtfulness, and enthusiasm" into every detail of its service, requiring customer service personnel to treat every small matter of the customer as a major issue.
From rapid online response to swift offline support, and to the warm implementation of the service philosophy, Tengyang Intelligent's after-sales service upgrade is not only an optimization of the service model but also a fulfillment of its commitment to customers. In the future, Shandong Tengyang will continue to leverage its upgraded service system to continuously improve service quality, becoming a reliable partner for customers' development with professionalism and sincerity.
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